This is a great question to ask every AMC, and to be quite frank that is why some appraisers do not like working for AMCs. For the first time, they actually have a "report card" on the quality of the report they write. Here at SAMCO, we also have a Professionalism (communication) score. It's very important for SAMCO and our client, the community banker/credit union, to know what is happening with the appraisal request. Is the appraiser having difficulty contacting the borrower? Is there a unique feature of the subject that needs further research? Has the borrower delayed the inspection for a few weeks and the reason why? We expect and require communication.
